Kitchen Fox
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Privacy Policy

This privacy policy explains how Kitchen Fox collects, uses, stores and discloses personal information. Kitchen Fox is operated by JR Digital Services Pty Ltd, ABN 15 677 761 787, of Adelaide, South Australia. We comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

Last updated: 6 November 2026

Information we collect

Kitchen Fox collects personal information when you:

  • Submit an enquiry through any contact form on this website (kitchenfox.com.au).
  • Email or phone us about a kitchen, cabinetry or benchtop project.
  • Book a consultation, request a quote, or sign a contract.
  • Visit the website (analytics data — see the tracking-technologies section below).

The personal information we collect includes name, phone number, email address, suburb, project description, photos and floor plans you provide, budget band where supplied, and any other information you choose to share.

We do not collect sensitive information (health, financial, government identifier) unless required for a specific purpose with your express consent.

How we use your information

We use your personal information to:

  • Respond to your enquiry, prepare a written cost band, and book a consultation.
  • Produce design plans, fixed-price quotes and project documentation.
  • Coordinate trades, deliveries and on-site installation.
  • Issue invoices and process payments.
  • Send service-related communications (project updates, scheduling, post-install warranty information).
  • Send periodic marketing communications about Kitchen Fox services where you have consented to receive them. You can opt out at any time using the unsubscribe link in any marketing email or by contacting us through the contact form or by phone.

Cookies, analytics and advertising

We use Google Tag Manager to load optional analytics and advertising tools after you make a choice in the cookie panel. Choose Necessary only to leave both off, Analytics only to allow Google Analytics 4 without advertising, or Accept all to allow analytics and advertising. You can revisit Cookie settings on any page and withdraw consent. Declining optional cookies does not prevent you from sending an enquiry.

With analytics consent, Google Analytics 4 receives browser and device identifiers, page paths, referrer information and events such as page views, successful enquiries and phone-link clicks. With advertising consent, Google Ads and Meta Pixel receive browser identifiers and website activity to measure advertising and build website-visitor audiences for future campaigns, including before we begin spending on ads. This information is pseudonymous, not anonymous; Google and Meta may associate it with information they hold.

Our advertising tags do not send enquiry names, email addresses, telephone numbers, messages, photos or other form contents. We do not enable automatic advanced matching or customer-list uploads through this setup. Your enquiry is handled separately as described elsewhere in this policy.

Google and Meta may process information outside Australia under their respective privacy policies. Our visitor audiences use 30-day and 180-day membership windows; a new qualifying visit can renew membership. The cookie choice is stored in this browser for up to 180 days. Google Analytics event and user data retention is set to 14 months, with the user retention period reset on new activity. Aggregated reports and platform cookies may have different lifetimes.

For more information see Google’s Privacy Policy, Meta’s Privacy Policy, Google ad preferences and Meta ad preferences. Withdrawing consent stops future optional collection in this browser; it does not automatically delete information already received. Use the contact details on this page for access or deletion requests.

Data retention and deletion requests

Our GA4 property retains user-level and event-level analytics data for 14 months, after which it is automatically deleted. Aggregated, non-identifying reports may be retained longer in our internal dashboards. If you would like Kitchen Fox to delete personal data we hold about you — including any GA4 user identifier associated with your visit, your contact record in our CRM, and any related lead history — contact us via the contact form on this website or by phone on 0485 024 211 and mention “Data deletion request”. We will respond within 30 days, in accordance with our obligations under the Australian Privacy Principles (APPs).

Disclosure to third parties

We share personal information only as needed to deliver the service:

  • With our trades and suppliers (cabinet makers, stone fabricators, electricians, plumbers, tilers) for project coordination.
  • With our scheduling and CRM provider (GoHighLevel) which stores contact records on your behalf.
  • With payment processors for invoicing.
  • With government agencies where required by law (council development applications, building rules consent, tax reporting).

We do not sell or rent personal information to third parties.

Storage and security

Personal information is stored in secure Australian-hosted systems where practical, and in cloud services (CRM, email, document storage) with industry-standard encryption in transit and at rest. We retain data only for as long as required to deliver the service and meet legal obligations.

Your rights

Under the Australian Privacy Principles you have the right to:

  • Access the personal information we hold about you.
  • Request correction of any inaccurate information.
  • Request deletion (subject to legal record-keeping obligations).
  • Make a complaint about our handling of your personal information.

To exercise any of these rights, contact us via the contact form on this website or by phone on 0485 024 211.

If you are not satisfied with our response to a complaint, you can contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

Changes to this policy

We may update this policy from time to time. The “last updated” date at the top of the page reflects the most recent revision.

Contact

For privacy questions or requests, contact us via the contact form on this website or by phone on 0485 024 211.

Kitchen Fox is operated by JR Digital Services Pty Ltd, ABN 15 677 761 787.